Patient Information

 

Insurance Information

Contracted Insurances

  • ATRIO Health Plans
  • Regence Blue Cross Blue Shield
  • First Choice Health Network
  • Health Net Health Plan
  • Lifewise
  • Moda
  • Pacific Source
  • Providence Health Plans
  • United Healthcare

Grants Pass Clinic bills almost all insurances for our patients, but please keep in mind that not all insurances are contracted with Grants Pass Clinic. The companies listed above have entered into agreements with the Grants Pass Clinic. This means we are on their list of participating providers for certain products or health plans that they offer. Grants Pass Clinic does not necessarily participate in all of the products they offer, so you will need to check with your insurance company's member benefits office to determine if we are covered as a participating provider for your specific benefits plan.

What if my insurance isn't contracted?

Many of our patients have coverage through companies with whom we do not have a contract. As a courtesy, we submit claim information to your insurance carrier for processing; however, you remain responsible for the payment for those services. We hold the insurance pending amounts in suspense to provide adequate time for processing by your health plan and then transfer any remaining portions over to your personal account after the insurance payments have been processed.

What if my insurance doesn't pay right away?

Our contracted insurances are required by Oregon law to pay all "clean" claims within thirty days. Unfortunately, there is no such requirement on non-contracted insurances. We bill these insurances for you as a courtesy, and will wait a reasonable amount of time for your insurance to settle the claim. Most insurances settle these claims in 30-60 days. In any event, if your insurance has not settled the claim within 90 days, the balance is then transferred to your personal account and is considered due and payable by you at that time.

How can I help speed up my insurance company's processing?

First, make sure we have complete and up to date billing information for you, including any employment or insurance coverage changes. If you have had any recent changes, please call our office and make sure we have the correct information for submitting bills to your insurance.

You can also help by communicating directly with your insurance company. Most insurance companies issue an Explanation of Benefits (EOB) within 30 days of receiving our bill. If you haven't received an EOB within that time frame, consider calling your insurance company's member services number and ask them about the status of your claim.

Promptly complete and return all forms to your insurance company when they request information. Insurance companies will withhold payments if they are waiting for information from you. If your insurance has sent you a form requesting information such as other coverage or accident information, you need to promptly complete and return the form so they can continue processing your claim.

If you have any questions concerning our handling of insurance billings, please contact our Business Office at 476-6644.

 

Billing & Credit Policies

All of us at Grants Pass Clinic recognize that the costs of medical care can pose significant challenges to some of our patients. Not all patients have insurance coverage, and those that do are increasingly finding they are personally responsible for a larger share of the cost.

It has been our long standing policy to work with patients, as needed, to make financial arrangements that are reasonable and mutually beneficial.

If you have insurance, we will file your claim and wait a reasonable time period for your insurance to pay. Once processed by your insurance, or after ninety days, remaining balances are transferred to your personal account and considered due and payable in full.

Upon approval by the credit office, monthly payments may be arranged to settle your account balance. The minimum monthly payment for balances of $250, or less, is $25. If your current balance is greater than $250, then we require a monthly payment of 10% of the total balance. For example, a $450 account balance requires a minimum monthly payment of $45. These payments are in addition to any co-pays you may incur for future appointments.

Not all services are available on a credit basis and some services may require all or partial payment in advance.

What happens if my account is delinquent?

It is important that you maintain your account in good standing. Payments need to be made regularly and consistently. If you are unable to make a scheduled payment, please discuss this with the credit office and work out a plan to keep your account current.

Failure to maintain your account could result in it being turned over to an outside collection agency. Should it become necessary for us to turn your account over to a collection agency, it is Grants Pass Clinic's policy to notify you that you will not be provided any further medical services at our clinic. Collection is truly a last resort at Grants Pass Clinic. If you are communicating with our credit office and making sincere efforts to pay your account, then it is unlikely it will become a concern.

For more information contact:

Grants Pass Clinic Credit Department
541-476-6644

Notice of Privacy Practices

Effective Date: 11/08/2016

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please Review It Carefully...

If you have any questions about this notice, please contact our HIPAA contact person at our office at 541-476-6644 or by mail to: Grants Pass Clinic, 495 SW Ramsey Ave, Grants Pass, OR 97527.

Who Will Follow This Notice

This notice describes the information privacy practices followed by our employees, staff and other office personnel.

Your health information...

This notice applies to the information and records we have about your health, health status, and the health care and services you receive at this office. Your health information may include information created and received by this office, may be in the form of written or electronic records or spoken words, and may include information about your health history, health status, symptoms, examinations, test results, diagnoses, treatments, procedures, prescriptions, related billing activity and similar types of health-related information.

We are required by law to give you this notice. It will tell you about the ways in which we may use and disclose health information about you and describes your rights and our obligations regarding the use and disclosure of that information.

How we may use and disclose health information about you...

We may use and disclose health information for the following purposes:

  • For Treatment

We may use health information about you to provide you with medical treatment or services. We may disclose health information about you to doctors, nurses, technicians, office staff or other personnel who are involved in taking care of you and your health.

For example, your doctor may be treating you for a heart condition and may need to know if you have other health problems that could complicate your treatment. The doctor may use your medical history to decide what treatment is best for you. The doctor may also tell another doctor about your condition so that doctor can help determine the most appropriate care for you. This information may be faxed between offices.

Different personnel in our office may share information about you and disclose information to people who do not work in our office in order to coordinate your care, such as phoning in prescriptions to your pharmacy, scheduling lab work and ordering x-rays. Family members and other health care providers may be part of your medical care outside this office and may require information about you that we have. We will request your permission before sharing health information with your family or friends unless you are unable to give permission to such disclosures due to your health condition.

  • For Payment

We may use and disclose health information about you so that the treatment and services you receive at this office may be billed to and payment may be collected from you, an insurance company or a third party.

For example, we may need to give your health plan information about a service you received here so your health plan will pay us or reimburse you for the service. We may also tell your health plan about a treatment you are going to receive to obtain prior approval, or to determine whether your plan will pay for the treatment.

Minors: If you are a minor acting on your own behalf, you need to discuss payment arrangements with the credit office prior to being seen.

  • For Health Care Operations

We may use and disclose health information about you in order to run the office and make sure that you and our other patients receive quality care.

For example, we may use your health information to evaluate the performance of our staff in caring for you. We may also use health information about all or many of our patients to help us decide what additional services we should offer, how we can become more efficient, or whether certain new treatments are effective.

We may also disclose your health information to health plans that provide you insurance coverage and other health care providers that care for you. Our disclosures of your health information to plans and other providers may be for the purpose of helping these plans and providers provide or improve care, reduce cost, coordinate and manage health care and services, train staff and comply with the law.

  • Appointment Reminders

We may contact you as a reminder that you have an appointment for treatment or medical care at the office. This may be done by telephone and/or by mail. If you have an answering machine we may leave a discreet message regarding your appointment.

  • Mailings

We may mail you certain items including but not limited to appointment reminders, test results, or notices about our practice.

  • Treatment Alternatives

We may tell you about or recommend possible treatment options or alternatives that may be of interest to you.

  • Health-Related Products and Services

We may tell you about health-related products or services that may be of interest to you.

Please notify us if you do not wish to be contacted for appointment reminders, or if you do not wish to receive communications about treatment alternatives or health-related products and services. If you advise us in writing (at the address listed at the top of this Notice) that you do not wish to receive such communications, we will not use or disclose your information for these purposes.

  • Sharing PHI via a Health Information Exchange

We participate in Health Information Exchanges which allow your medical information to be shared electronically with other medical facilities and providers involved in your care. Sharing this information with other providers helps them make better decisions about your care. Participation in the exchange is voluntary and you have the right to opt out. If you choose to opt out, we will not share your information without your authorization. Opting out of the exchanges will not affect the treatment you receive at Grants Pass Clinic. The opt out form is available at our information desk.

Special Situations...

We may use or disclose health information about you for the following purposes, subject to all applicable legal requirements and limitations:

  • To Avert a Serious Threat to Health or Safety

We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

  • Required By Law

We will disclose health information about you when required to do so by federal, state or local law.

  • Research

We may use and disclose health information about you for research projects that are subject to a special approval process. We will ask you for your permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care at the office.

  • Organ and Tissue Donation

If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate such donation and transplantation.

  • Military, Veterans, National Security and Intelligence

If you are or were a member of the armed forces, or part of the national security or intelligence communities, we may be required by military command or other government authorities to release health information about you. We may also release information about foreign military personnel to the appropriate foreign military authority.

  • Workers' Compensation

We may release health information about you for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

  • Public Health Risks

We may disclose health information about you for public health reasons in order to prevent or control disease, injury or disability; or report births, deaths, suspected abuse or neglect, non-accidental physical injuries, reactions to medications or problems with products.

  • Health Oversight Activities

We may disclose health information to a health oversight agency for audits, investigations, inspections, or licensing purposes. These disclosures may be necessary for certain state and federal agencies to monitor the health care system, government programs, and compliance with civil rights laws.

  • Lawsuits and Disputes

If you are involved in a lawsuit or a dispute, we may disclose health information about you in response to a court or administrative order. Subject to all applicable legal requirements, we may also disclose health information about you in response to a subpoena.

  • Law Enforcement

We may release health information if asked to do so by a law enforcement official in response to a court order, subpoena, warrant, summons or similar process, subject to all applicable legal requirements.

  • Coroners, Medical Examiners and Funeral Directors

We may release health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death.

  • Information Not Personally Identifiable

We may use or disclose health information about you in a way that does not personally identify you or reveal who you are.

  • Family and Friends

We may disclose health information about you to your family members or friends if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family or friends if we can infer from the circumstances, based on our professional judgment that you would not object. For example, we may assume you agree to our disclosure of your personal health information to your spouse when you bring your spouse with you into the exam room during treatment or while treatment is discussed. Another example would be informing a person who is here to provide transportation know where they might find you.

In situations where you are not capable of giving consent (because you are not present or due to your incapacity or medical emergency), we may, using our professional judgment, determine that a disclosure to your family member or friend is in your best interest. In that situation, we will disclose only health information relevant to the person’s involvement in your care. For example, we may inform the person who accompanied you to the emergency room that you suffered a heart attack and provide updates on your progress and prognosis. We may also use our professional judgment and experience to make reasonable inferences that it is in your best interest to allow another person to act on your behalf to pick up, for example, filled prescriptions, medical supplies, or X-rays.

Other Uses and Disclosures of Health Information...

We will not use or disclose your health information for any purpose other than those identified in the previous sections without your specific, written Authorization. If you give us Authorization to use or disclose health information about you, you may revoke that Authorization, in writing, at any time. If you revoke your Authorization, we will no longer use or disclose information about you for the reasons covered by your written Authorization, but we cannot take back any uses or disclosures already made with your permission.

In some instances, we may need specific, written authorization from you in order to disclose certain types of specially-protected information such as substance abuse information for purposes such as treatment, payment and healthcare operations.

Your Rights Regarding Health Information About You...

You have the following rights regarding health information we maintain about you:

  • Right to Inspect and Copy

You have the right to inspect and copy your health information, such as medical and billing records, that we keep and use to make decisions about your care. You must submit a written request to our HIPAA contact person in order to inspect and/or copy records of your health information. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other associated supplies. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred. A modified request may include requesting a summary of your medical record.

If you request to view a copy of your health information, we will not charge you for inspecting your health information. If you wish to inspect your health information, please submit your request in writing to our HIPAA Contact Person. You have the right to request a copy of your health information in electronic form if we store your health information electronically.

We may deny your request to inspect and/or copy records in certain limited circumstances. If you are denied copies of or access to health information that we keep about you, you may ask that our denial be reviewed. If the law gives you a right to have our denial reviewed, we will select a licensed health care professional to review your request and our denial. The person conducting the review will not be the person who denied your request, and we will comply with the outcome of the review.

  • Right to Amend

If you believe health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment as long as the information is kept by this office.

To request an amendment, complete and submit a MEDICAL RECORD AMENDMENT/CORRECTION FORM to our HIPAA Contact Person.

We may deny your request for an amendment if your request is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  • We did not create, unless the person or entity that created the information is no longer available to make the amendment
  • Is not part of the health information that we keep
  • You would not be permitted to inspect and copy
  • Is accurate and complete

If we deny or partially deny your request for amendment, you have the right to submit a rebuttal and request the rebuttal be made a part of your medical record. Your rebuttal needs to be 2 pages in length or less and we have the right to file a rebuttal responding to yours in your medical record. You also have the right to request that all documents associated with the amendment request (including rebuttal) be transmitted to any other party any time that portion of the medical record is disclosed.

  • Right to an Accounting of Disclosures

You have the right to request an “accounting of disclosures.” This is a list of the disclosures we made of medical information about you for purposes other than treatment, payment, health care operations, when specifically authorized by you and a limited number of special circumstances involving national security, correctional institutions and law enforcement.

To obtain this list, you must submit your request in writing to our HIPAA Contact Person. It must state a time period, which may not be longer than six years. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

  • Right to Request Restrictions

You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for it, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had.

We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment or we are required by law to use or disclose the information.

We are required to agree to your request if you pay for treatment, services, supplies and prescriptions “out of pocket” and you request the information not be communicated to your health plan for payment or health care operations purposes. There may be instances where we are required to release this information if required by law.

To request restrictions, you may complete and submit the REQUEST FOR RESTRICTION ON USE/DISCLOSURE OF MEDICAL INFORMATION to our HIPAA Contact Person.

  • Right to Request Confidential Communications

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.

To request confidential communications, you may complete and submit the REQUEST FOR RESTRICTION ON USE/DISCLOSURE OF MEDICAL INFORMATION AND/OR CONFIDENTIAL COMMUNICATION to HIPAA Contact Person. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

  • Right to a Paper Copy of This Notice

You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive it electronically, you are still entitled to a paper copy.

To obtain such a copy, contact our HIPAA Contact Person.

 

Changes To This Notice...

We reserve the right to change this notice, and to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a summary of the current notice in the office with its effective date in the top right hand corner. You are entitled to a copy of the notice currently in effect.

We will inform you of any significant changes to this Notice. This may be through our newsletter, a sign prominently posted at our location(s), a notice posted on our web site or other means of communication.

Breach of Health Information...

We will inform you if there is a breach of your unsecured health information.

Complaints...

If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services.

To file a complaint with our office, contact the HIPAA Contact Person:


HIPAA Officer
Grants Pass Clinic
495 SW Ramsey Ave
Grants Pass, OR 97527

Phone 541-476-6644

You will not be penalized for filing a complaint.

NOPP Rev 11-8-16.doc2013 Created on 11/21/2016 10:58 AM ver 3 updated 11/8/2016